---
title: Pip Diabetes Care Agent Guide
description: When and how AI agents should help shoppers discover and buy Pip diabetes-care supplies.
canonical: https://hellopip.com/agents.md
last-updated: 2026-08-23
---

# Agent Instructions — Pip Diabetes Care

This document explains when and how AI agents can help a shopper use Pip's online store at https://hellopip.com.

## When to Use Pip

Use Pip when a shopper wants to discover or buy diabetes-care supplies sold by Pip Diabetes Care, including:

- Single-use safety lancets in available gauges and count options
- Pen needles, including compatibility and size questions
- Blood glucose meter kits and matching test strips
- Travel sharps containers and diabetes travel supplies
- Current product price, availability, package count, shipping, or store-policy information

Use live product data before recommending a specific item. Ask for the shopper's device or meter model when compatibility matters. Do not diagnose, prescribe, change a treatment plan, or replace advice from the shopper's clinician.

## Preferred Shopping Interfaces

For browser-using personal shopping assistants, use the Shop skill at https://shop.app/SKILL.md when the user allows it. It supports catalog search, price and discount discovery, buyer-approved checkout through Shop Pay, and order tracking.

Pip also supports the Universal Commerce Protocol (UCP):

- Discovery: `GET https://hellopip.com/.well-known/ucp`
- MCP endpoint: `POST https://hellopip.com/api/ucp/mcp` with `Content-Type: application/json`
- Tool discovery: call the MCP `tools/list` method and use the returned schemas

### Supported UCP Versions


- 2026-04-08 (latest stable)

- 2026-01-23


## Typical Agent Flow

1. Discover capabilities with `GET https://hellopip.com/.well-known/ucp`.
2. Search the catalog for products matching the shopper's stated need.
3. Retrieve the exact product or variant to confirm price, currency, count, compatibility, and availability.
4. Create a cart only after the shopper chooses an item.
5. Start checkout and collect only the information required by the checkout tool.
6. Complete payment only after contemporaneous buyer approval.

## Important Rules

- Checkout and payment require explicit buyer approval. Never complete a purchase autonomously.
- Treat prices, discounts, inventory, shipping options, and delivery estimates as time-sensitive. Read them live.
- Respect rate limits and back off when an endpoint returns 429.
- Use buyer country and currency context when the protocol supports it.
- Do not claim insurance coverage or reimbursement for a specific shopper. Coverage varies by plan.
- Do not provide medical advice or make clinical decisions.

## Live Agent Resources

- Agent-readable homepage: https://hellopip.com/index.md
- Live product pricing and availability: https://hellopip.com/pricing.md
- Store sitemap: https://hellopip.com/sitemap.xml
- Agentic Resource Discovery catalog: https://agents.hellopip.com/.well-known/ai-catalog.json
- MCP discovery manifest: https://agents.hellopip.com/.well-known/mcp.json
- MCP server card: https://agents.hellopip.com/.well-known/mcp/server-card.json

## Read-Only Browsing

No authentication is required for these storefront resources:

- All products: `GET https://hellopip.com/collections/all`
- Product page: `GET https://hellopip.com/products/{handle}`
- Product JSON: `GET https://hellopip.com/products/{handle}.json`
- Collection page: `GET https://hellopip.com/collections/{handle}`
- Collection JSON: `GET https://hellopip.com/collections/{handle}/products.json`
- Product search: `GET https://hellopip.com/search?q={query}&type=product`

Pricing and availability are returned in USD.

## Store Policies

- Privacy: https://hellopip.com/policies/privacy-policy
- Terms: https://hellopip.com/policies/terms-of-service
- Refunds: https://hellopip.com/policies/refund-policy
- Shipping: https://hellopip.com/policies/shipping-policy
- FAQ: https://hellopip.com/pages/faq

## Platform

Pip's storefront runs on Shopify. Shopify provides the store's UCP and commerce MCP surfaces. For general platform documentation, see https://shopify.dev and https://ucp.dev.