PIP FAQs

We know diabetes isn’t one-size-fits-all, and your testing needs can change over time. You can cancel or modify your Subscription anytime—no pressure.

Just head to your Account Page, click "Manage Subscriptions," select the one you’d like to change, then choose "Cancel this subscription." And if you need help or want to adjust the timing or products instead, we’re happy to help.

We hate to see you go! You can cancel your Refill Plan by visiting your and clicking on the "Manage Subscriptions" button at the top. Under the subscription you want to cancel, select Manage this subscription, and then click on "Cancel this subscription."

Life changes, and your subscription can too. Whether you need to switch products, update how often you receive them, or skip a shipment—we’ve got you.

Just head to your Account Page, click "Manage Subscriptions," and choose the subscription you’d like to update. From there, you can adjust your delivery schedule, product sizes, or anything else that fits your needs.

Need a hand? We’re happy to help—just give us a call at 888-346-9747.

Pip lancets are designed to make testing quick, simple, and nearly painless—no lancing device needed. Just press and go.

Here’s how to use them:
1. Wash and dry your hands with warm soap and water, or use an alcohol prep pad to clean the area you plan to test. Dry your hands completely.

2. Insert your test strip into your meter before using the lancet. This ensures your meter is ready to read your blood sample right away.

3. Twist (don’t pull!) off the white cap of your Pip lancet. You should feel the cap come off easily with a twist. If it resists, just twist a little further—no force needed. Pulling can damage the device and keep it from working properly.

4. Press the lancet firmly against the side of your fingertip. You’ll hear a quick click—that’s the lancet doing its job and instantly retracting. (We recommend using the sides of your fingertip, where there are fewer nerve endings for a more comfortable experience.)

5. Apply the drop of blood to your test strip, and you're done.

6. Dispose of the used lancet safely. Pip lancets are single-use and contain a sharp, so they should go into a proper sharps container. **But don’t worry—unlike traditional lancets, the needle is fully enclosed after use, so there’s no risk of accidental pokes while you hang onto it.** If you don’t have a sharps container nearby, just hold onto it and discard it properly when you do.

Pip makes fingersticks easier, cleaner, and way less stressful—especially if you’re new to testing or just tired of the old way.

Yes! While Pip lancets aren’t labeled as pediatric-only, they were thoughtfully designed with kids in mind.

Children tend to have more sensitive fingertips, so we removed the most painful parts of traditional lancets—using smaller needles, shallower depth, and a fully enclosed design with no exposed needle. That means less pain, less fear, and a much safer experience for little hands.

Parents tell us all the time: Pip makes fingersticks way easier for their kids—and that’s exactly why we made it.

Great question—and honestly, what most people are really asking is: how much will this cost me?

At Pip, we don’t bill insurance. Instead, we keep things simple with one clear, upfront price—no hidden fees, no surprise copays. In many cases, we’re actually more affordable than what you’d pay for an “insurance-covered” brand after copays and deductibles.

The good news: Pip products are covered by most FSA and HSA plans, and we accept FSA/HSA cards right on our website.

If you’d like to check with your insurance provider directly, feel free to share our receipt or UPC code from your purchase (online or in-store) to ask about reimbursement. But the bottom line? You don’t need a prior authorization or paperwork to get started with Pip.

Yes! Pip lancets are designed to help you get a clean, reliable blood drop—and they work with any glucose meter and test strip on the market.

That includes all the major brands, like:

• Accu-Chek® (Guide, Aviva, Instant)
• OneTouch® (Verio, Ultra, Reflect)
• FreeStyle® (Lite, Precision Neo)
• Contour® Next
• True Metrix®
• ReliOn®
• And many others

If your current meter uses a standard fingerstick blood sample, Pip lancets will work—no special device needed.

‼️ Just a heads-up: Pip test strips are only compatible with the Pip meter. So if you're using our strips, be sure to pair them with the Pip glucometer for accurate results.

Whether you're using Pip lancets with your existing setup or switching to the full Pip system, we're here to make testing as simple (and painless) as possible.

Nope—Pip lancets are fully self-contained. There’s no extra lancing device to load, carry, clean, or fumble with.

Each Pip lancet is pre-engineered with the needle inside—you just twist off the cap, press it against your fingertip, and you're done. It clicks once, retracts instantly, and you toss it. No spring. No reset. No stress.

Here’s why that matters:

• Fewer steps every time you test
• Fewer supplies to buy, carry, or replace
• A clean, brand-new needle every time—no reusing, no guessing
• Smaller, safer, and more portable than bulky lancing devices
• Engineered for consistent depth and comfort, with no exposed needle ever

Pip was built to take the pain (literally and figuratively) out of fingersticks—especially for those who’ve struggled with traditional setups. Once you try it, you’ll never go back.

Since Pip lancets contain a sharp, they should be disposed of in a proper sharps container—just like any other single-use medical device.

That said, we’ve designed Pip to be safer than traditional lancets. The needle is fully enclosed before and after use, so there’s no exposed sharp. That means there’s no risk of accidental pokes if you need to hold onto it for a bit.

If you're on the go or don’t have a sharps container handy, just keep the used lancet in a safe place and toss it properly when you do. You can find affordable sharps containers at most pharmacies—or use any FDA-cleared, puncture-resistant container with a secure lid.

Simple, safe, and no stress.

Nope—Pip lancets are designed for one-time use only.

Each lancet is preloaded with a single-use needle that retracts instantly after use. That means:

• You can’t reuse it—even by accident
• You always get a clean, sharp needle for every test
• There’s no risk of cross-contamination or dull needles

Reusing lancets (even traditional ones) can lead to more pain, less reliable blood samples, and higher risk of infection. Pip takes the guesswork out—just one click and toss.

One stick, one use, done.

The color of Pip Lancets designate:
1) the size of the needle and
2) the length of the needle.

If you do not already know which size you'd prefer, we recommend starting with Blue Pip Lancets. Blue is the smallest, shortest needles and is the most comfortable for most people.

If you find that you need more blood, then you should try Purple next and then Orange - which is for individuals that have thicker skin.

Note that you'll receive an assortment of all the sizes when you get the Starter pack

A little variation between readings is totally normal—and expected. In fact, the FDA allows blood glucose meters to vary by up to 15% from the lab value and still be considered accurate.

So, for example, if your actual blood sugar is 100 mg/dL, a meter reading between 85 and 115 mg/dL is still within the approved range.

Here’s why this matters:

• No two fingersticks give exactly the same drop
• Blood flow, hydration, and even how long you waited before testing again can shift the number
• Pip—like all FDA-cleared meters—meets this accuracy standard

If you’re ever seeing major swings, or your readings don’t seem to match how you feel, do a control solution test to double-check your meter. And if you’re still unsure, talk to your healthcare provider—they’ll help connect the dots.

Start by doing a control solution test to make sure your meter and test strips are working properly. You can find instructions for that in your Pip meter kit.

If your control test looks good, wait 20 to 30 minutes and retest. If your reading still seems off—and especially if you feel unusual or unsure—follow up with your healthcare provider. They can help you interpret what’s going on in the bigger picture.

If the control test result is outside the expected range, it could mean an issue with your meter or strips—in that case, reach out to our customer service team and we’ll help you troubleshoot.

We recommend speaking with your primary care physician to determine what is best for you.

Yes—Pip lancets and test strips are approved for alternate site testing, including your palm or forearm.

That said, alternate site testing became popular mostly because traditional lancets were painful. With CGMs now common and Pip being designed to be much gentler, most people find fingertip testing (especially on the sides) is totally manageable—even if done a few days in a row.

Still, if you prefer alternate sites, you’re all set to use them.

Setting the date and time helps keep your readings accurate and organized. Here's how to do it step-by-step:

1. Turn on your Pip meter by pressing and holding the power button. The meter will run a quick self-check and show a smiley face 😊 when ready.
2. When the flashing test strip icon appears, press the up button twice until you see a clock icon.
3. Press the power button to enter the time setup mode. The year will start flashing.
4. Use the up/down buttons to select the correct year, then press the power button to confirm.
5. Repeat this process to set the: Month; Day; 12-hour or 24-hour time format; Hour; Minutes
6. When you're done, press the power button to confirm and exit setup mode.

That’s it! Your Pip blood glucose meter is now set to the correct date and time. ⏰

To keep your Pip meter and test strips working properly, store them in a cool, dry place between 41°F and 86°F (5°C to 30°C).

Avoid extreme heat or cold—like a hot car, freezing garage, or sitting by a sunny window.

Keep them away from moisture, humidity, and direct sunlight, and always seal the test strip vial tightly after opening to protect from air exposure.

A good rule of thumb: if you’re comfortable in the environment, your meter and strips probably are too.