Refund Policy

Return and Refund Policy

Last updated: August 26, 2026

Returns

We accept return requests for eligible products within 30 days after delivery.

To request a return, visit account.hellopip.com/orders, sign in using the email address associated with your order, select the order and item you want to return, and submit your request. Please do not mail a return without first receiving approval and return instructions from Pip.

If you need help with a return, contact customerservice@hellopip.com.

Return Shipping

Pip provides free return shipping for approved eligible returns. After a return is approved, we will email the return instructions and, when applicable, a prepaid return label. Returns sent without approval or outside the provided instructions might not be accepted or refunded.

Refunds

After your returned item is received and inspected, we will notify you whether the refund was approved. Approved refunds are issued to the original payment method. Pip generally issues an approved refund within five business days after inspection. Your bank or card issuer might require additional time to post the credit.

If more than five business days have passed since Pip confirmed that your refund was issued, contact your bank or card issuer first. If the refund still cannot be located, contact customerservice@hellopip.com.

Exchanges and Damaged Items

We are happy to exchange eligible products, including opened products. Shopify's self-service portal does not let customers request an exchange directly. Submit a return request at account.hellopip.com/orders and contact customerservice@hellopip.com so our team can review and arrange the exchange.

If an item arrived damaged or defective, submit a return request and contact customerservice@hellopip.com with the order details so our team can help.

Questions

For questions about eligibility, return status, damaged items, exchanges, or refunds, contact customerservice@hellopip.com.