Returns & Exchanges

Need to return something or find a better fit? We’ll help you take the next step.

Need an exchange or help? Get in touch

Request a return

Start with your order in your Pip account. No password needed.

Start a return

Opens your Pip order portal.

  1. Sign in with your email

    Use the email address you used at checkout. Enter the one-time code sent to that inbox.

  2. Choose your order

    Open the order you need help with and look for the option to request a return. If it isn’t available, use the help form on this page.

  3. Send your request

    Choose the eligible items and your reason for returning them. Our team will review the request and send you the next steps.

Please wait for return instructions before mailing anything back.

Read our return policy

Need an exchange or a hand?

For an exchange, request a return through your order first, then tell us what you’d like instead using this form. Can’t find your order or start a return? We can help with that too. We’ll reply by email.

All fields are required unless marked optional.

Please don’t include payment details or personal medical information.